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M
ark
F
oy
Independent Oracle CRM (Customer Relationship Management)
Consultant
Overview of Mark Foy's
Oracle CRM Experience:
- Over 7 years of
Oracle CRM experience. (Listed below from earliest experience to latest
experience.)
- Started working
with Oracle CRM products in 1999. My first project was to implement
the Oracle Service module which at that time
included the Installed Base, Service
Contracts (sold from Order Management/Entry), and Service Requests/Support.
At that time, Oracle was not marketing this as CRM, but these
are the products that would enventualy be the base of the CRM/Service
offerings.
- My second
Oracle CRM project (in 2001) was to implement Service related modules
in a brand new R11i installation. This included Installed Base,
Service Requests and Support (also called Service OnLine or TeleService),
CRM Foundation, Customer Care (Contact Center), Trading Community Architecture
(TCA), and iSupport.
- My third
Oracle CRM project (in 2002) was a new install of R11i.
Modules included Contracts for Service (Service Agreements),
TeleService (which includes the Install Base,
Service Requests, and Customer Care), Field Service,
Spares Management,
CRM Foundation, and Trading Community Architecture
(TCA).
- My fourth
Oracle CRM project (in 2003), I worked on a TCA
(Trading Community Architecture) implementation pilot project
and troubleshooting and enhancements
for: Contracts for Service (Service Agreements and Warranties)
and Install Base.
- My fifth
Oracle CRM project (in 2004), I was CRM track lead for a Bearing
Point project to implement the following modules in 11i (11.5.9):
Service Suite/TeleService/Service Requests/Customer Support/
Customer Care/Install Base (CS/CSS/CSC/CSI/CSE),
Customers Online (OCO/IMC), Trading Community Architecture (TCA/HZ),
Service Intelligence (BIV), Service Contracts/Contracts Core (OKS/OKC),
iSupport Self-Service (IBU), and CRM Foundation (JTF).
- My sixth
Oracle CRM project (in early 2005), I implemented Oracle Customers
Online (OCO) into the client's current TCA framework, and worked on process and
configuration enhancements to the Install Base and Service Contracts
modules.
- My seventh
Oracle CRM project (in late 2005), I worked on a project to
expand the use of the Oracle 11i Install Base and Service Contracts
modules, so they could be used to cover the renewal of maintenance and
subscription service contracts.
- My eighth
Oracle CRM project (in 2006), I was functional lead/business
analyst on large 11i project. I designed, configured, customized, and
tested all aspects of implementing Oracle 11i Service Contracts and
Install Base. This was for the business to be able to perform software
license maintenance and subscription renewals within 11i (including
full integration with Order Management).
- My ninth
Oracle CRM project (in 2007), I helped test, debug, configure, and
bring to production the 11i Service Contracts and Installed Base module
so the business could perform all renewal activties within the Service
Contracts module.
Refer to the
Primary Info. Page for Mark Foy
to view complete details about Mark Foy's IT experience (including his
latest resume).
e-mail
mfoy@vitalita.com
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